Privacy Policy

Last updated: Feb 25, 2025

This Privacy Policy explains how information about you is collected, used, and shared by Pet Papi, Inc. (hereafter “Pet Papi,” “our,” “we,” or “us”). This Privacy Policy applies to information we collect when you use our website, mobile applications, when you interact with us, and when you use other online services (collectively, the “Pet Papi Service”).

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Privacy Policy and, in some cases, we may provide you with more prominent notice (such as adding a statement to our homepage or sending you an email notification). We encourage you to review the Privacy Policy whenever you access the Pet Papi Service to stay informed about our information practices and the ways you can help protect your privacy.

If you are a California resident, please see the "Information for California Consumers"

1. Information We Collect and How We Collect It
   1. Information You Provide to Us.
      1. Pet Papi collects information that you provide directly to us when you sign up and use the Pet Papi service including:
         1. Information when you register or update the details of your account,
         2. participate in verified badge feature
         3. post items for sale,
         4. enroll in third-party payment processing services offered in connection with the Pet Papi Service,
         5. communicate with other users, provide reviews or other comments, purchase services from Pet Papi,
         6. request customer support, or otherwise communicate with us.
      2. The types of information we may collect include:
         1. your name,
         2. email address,
         3. Pet Papi account password (encrypted),
         4. contact number,
         5. postal address including city, state, and zip code,
         6. photographs of posted items,
         7. written descriptions of your posted items,
         8. offer you make on items,
         9. reviews or comments you make on the Pet Papi Service,
         10. all messages with other users or with us sent through the Pet Papi messaging service or to Pet Papi directly,
         11. government-issued identification documents (such as a driver's license),
         12. any other information you choose to provide.
   2. Information We Collect Automatically

      When you access or use the Pet Papi Service, we automatically collect information about you, including:

      1. We log information about your use of the Pet Papi Service, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Pet Papi Service.
      2. We collect information about the computer or mobile device you use to access the Pet Papi Service, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
      3. If you consent to the collection of location information from your computer or mobile device, we may collect this information when you access the Pet Papi Service or when you otherwise consent to the collection of this information. We may also use your IP address to infer an approximate geographic location for your computer or device. For more details, please see the Your Choices section below.
      4. We use various technologies to collect some of the information listed above, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that helps us to improve the Pet Papi Service and your experience, see which areas and features of the Pet Papi Service are popular and count visits. We may also collect information using web beacons (also known as “gifs,” “pixel tags” and “tracking pixels”). Web beacons are electronic images that may be used in the Pet Papi Service or emails and help deliver cookies, count visits, understand usage, advertising campaign effectiveness, and determine whether an email has been opened and acted upon. For more information about cookies, and how to disable them, please see the Your Choices  section below.
   3. Information from Third Parties.

      Pet Papi may, from time to time, obtain information from other sources and combine that with information we collect through the Pet Papi Service in order to enhance our ability to serve you, prevent fraudulent transactions, tailor our content to you, deliver relevant advertising to you, offer you opportunities to purchase products or services that we believe may be of interest to you, and for any other purposes described in this Privacy Policy. For example, if you create or log into your account through a social media site, we will have access to certain information from that site, such as your name, account information and friends lists, in accordance with the authorization procedures determined by such social media site. We may also receive transaction information from Stripe Inc. when you purchase or sell items using the Pet Papi payment solution, including the date and time of sale and the amount of the sale.

   4. Payment Information Collected by Stripe.

      Pet Papi is integrated with Stripe, Inc.'s (“Stripe”) services to allow sellers to accept credit card and other electronic payment methods for any service on the Pet Papi. Stripe provides these services directly to sellers pursuant to its own terms and privacy policy. When signing up to receive funds electronically, Stripe, and not Pet Papi, collects some of the information provided by sellers via the Pet Papi Service, including debit card numbers, Social Security numbers, government IDs, and bank account information. For more information about the third-party payment processing services integrated with the Pet Papi Service, please see our FAQs.

2. How We Use Your Information.
   1. Pet Papi uses information about you for various purposes, including to:
      1. Verify your login information to allow you to access and use the Pet Papi Service, to personalize the Pet Papi Service, and to optimize the location and type of offers presented to you when you use the Pet Papi Service;
      2. Connect you to other users on the Pet Papi Service via friends lists when authorized by you;
      3. Create and maintain a trusted and safer environment on the Pet Papi Service, including through detection and prevention of fraud, unauthorized access, intrusion, and service interruption;
      4. Conduct investigations and to respond to disputes between users, error resolution, and other similar customer support service;
      5. Enable any identification programs we may institute and in which you elect or are required to participate, such as verifying your identity and address, and conduct checks against various publicly available databases;
      6. Operate, protect, improve and optimize the Pet Papi Service, our business, and our users’ experience;
      7. Perform analytics, conduct research, and monitor and analyze trends, usage and activities in connection with the Pet Papi Service;
      8. Communicate with you about products, services, offers, promotions, rewards, and events offered by Pet Papi and others;
      9. Provide advertisements, news, and information to match user profiles or interests that we think will be of interest to you;
      10. Send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
      11. Comply with our legal obligations or requests from law enforcement agencies, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties;
      12. Link or combine with information we get from others to help understand your needs and provide you with better service;
      13. Assist third-party payment processors with transaction processing, error, chargeback and disputed transaction resolution, and similar payment processing functions; and
      14. Carry out any other purpose for which the information was collected.
   2. Pet Papi is based in the United States and the information we collect is governed by U.S. law. By accessing or using the Pet Papi Service or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries, where you may not have the same rights and protections as you do under local law.
3. Why We May Share Your Information and When.
   1. We may share the information we collect about you in the following situations:
      1. With the public when you post on the Pet Papi Service. For a detailed description of the type of information associated with your Pet Papi account that is made available publicly through the Pet Papi Service, please see this help article.
      2. When you register through the Pet Papi Service to receive electronic payments via Stripe’s services, we will share certain information about you with Stripe, including name, address, IP address, and date of birth as directed by you to sign up for Stripe’s services. This information is in addition to the information collected directly by Stripe (as described above in “Payment Information Collected by Stripe”). Stripe may use this information for the purposes described in its privacy policy, including for fraud prevention.
      3. With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (including, without limitation, with third-party service providers that may use the information we share to help us and other companies detect inaccurate personal information and prevent fraudulent transactions).
      4. With advertisers to help us deliver relevant advertising to you on the Pet Papi Service and across the internet.
      5. In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process, or as otherwise required by any applicable law, rule, or regulation.
      6. If we believe your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect the rights, property, and safety of Pet Papi or others.
      7. In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company.
      8. Between and among Pet Papi, and its current and future parents, affiliates, subsidiaries, and other companies under common control and ownership.
      9. With your consent or at your direction, including as mentioned in the Social Sharing Features section below or if we otherwise notify you through the Pet Papi Service that the information you provide will be shared in a particular manner and you provide such information.
      10. We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
   2. When You Choose to Share Outside of Pet Papi.
      1. The Pet Papi Service offers social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on the Pet Papi Service with other media, and vice versa. The use of such features enables you to share your information with your friends or the public, depending on your selected settings on those platforms. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide those features.
   3. Advertising and Analytics Services Provided by Others
      1. We may allow partners like Google, Apple and Facebook to serve advertisements on the Pet Papi Service, on our behalf across the Internet, and to provide us with analytics services. These entities may use cookies, web beacons, and other technologies to collect information about your use of the Pet Papi Service and other websites and online services, including your IP address, device identifier, web browser, pages viewed, time spent on pages, links clicked and conversion information.
      2. Information collected by these service providers may be used by Pet Papi and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on the Pet Papi Service and other websites and online services, and better understand your online activity.
      3. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purpose, please visit http://www.aboutads.info/choices/.
      4. Your mobile device operating system may also include a feature that allows you to opt out of having certain information collected through apps used for behavioral advertising purposes.
   4. Security
      1. Pet Papi takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction.
      2. Pet Papi protects your privacy by limiting the amount of personally identifiable data we share with third parties. In most cases, we share data that is aggregated or anonymized. When we do need to share identifiable data with third parties, we take steps to ensure that they provide the same level of protection to your data as Pet Papi provides under this Privacy Policy.
4. Your Choices
   1. Account Information.
      1. You may update, correct, or remove account profile information at any time by logging into your account.
      2. You can deactivate your account. We will make your account inactive until the time you decide you would like to return to using the Pet Papi Services. To reactivate your account, you can sign in using the same username and password.
      3. If you are on an iOS device and would like to delete your account, you can request deletion from your Account Settings menu.
      4. If you are a California resident and would like to exercise your rights under the California Consumer Privacy Act, please see Information for California Residents.
      5. Please note that we may retain certain information as required by law or for legitimate business purposes. We will also retain certain information such as reviews, forum postings, and similar materials posted by you may continue to be publicly available (but not associated with your identifiable information) on the Pet Papi Service after your Pet Papi account is canceled.
   2. Location Information.
      1. When you first download our mobile app or the first time you attempt to use any features that use location information, you will be asked to consent to our collection of this information. You may revoke your consent to our tracking location information at any time by changing your preferences in the settings menu on your mobile device or by following the standard uninstall process to remove our mobile application form your device.
      2. Even if you do not consent to collect the precise location from your mobile device, we may use your IP address to infer an approximation of your location when using certain features of the Pet Papi Services, such as the Pet Papi payments solution.
      3. In some features, Pet Papi uses mapping services from Google Maps/Google Earth, including Google Maps API(s). Your use of these services is subject to Google's terms of service.
   3. Cookies.

      Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Removing or rejecting browser cookies does not necessarily affect third-party flash cookies used in connection with the Pet Papi Service. To delete or disable flash cookies please visit www.adobe.com/products/flashplayer/security for more information. Please note that removing or rejecting certain cookies may affect the functionality of the Pet Papi Service.

   4. Promotional Communications

      You may opt out of receiving promotional emails, text messages, and other communications from Pet Papi by following the instructions in those emails, text messages, or other communications or by making changes in your Pet Papi account Settings menu.

   5. Information for California Residents. 

      This section provides additional disclosures required by the California Consumer Privacy Act (“CCPA”), which applies to the personal information we collect about California residents.

      In the preceding 12 months, we have collected the following categories of personal information: identifiers (such as name, contact information, device identifiers and state-issued ID numbers); internet or other electronic network activity information (such as usage data); demographic information (such as age); commercial information (such as products purchased or sold); geolocation data; inferences (such as approximate location); visual or similar information (such as photographs of yourself); and other information that relates to or is reasonably capable of being associated with you and that does not fit neatly into one of the other categories (such as personal information contained in reviews, comments and communications with us). For more details about the personal information we collect, including the categories of sources, please see the Information We Collect section above.

      We collect personal information for the business and commercial purposes listed in the How We UseYour Information  section above. We share the personal information we collect with the categories of third parties listed in the Why We Share Your Information  section above.

      Subject to certain limitations, the CCPA provides California residents with the right to:

      1. Request to know about the personal information that we have collected about you in the 12 months preceding your request (including the categories of information collected, the source of that information, the business purpose of that collection, the categories of third parties with whom that information is shared, and the specific pieces of personal information collected about you);
      2. request to delete any personal information about you that we have collected;
      3. opt-out of “sales” of personal information to third parties, if applicable; and
      4. not to be discriminated against for exercising these rights.

      CCPA requires that we provide transparency about personal information we “sell,” which is broadly defined. While we don’t share personal information in exchange for money, we do allow Google’s online advertising service to collect identifiers (such as cookies and other device identifiers) and internet or other electronic network information (such as the webpage you visited) through the Pet Papi Service for the purpose of sending personalized ads to you. This activity may be considered a “sale” under California law. To opt out of this “sale,” please visit our Do Not Sell My Personal Information  page. We do not knowingly sell personal information about consumers under the age of 16.

      To submit a request to know about your personal information or a request to delete your account, please send an email to info@petpapi.com. We will verify your request by asking you to provide information that matches information we have on file about you. You may designate another person as your authorized agent to act on your behalf with regard to CCPA requests. If you have designated an authorized agent to submit requests on your behalf, we will require proof that the person is authorized to act on your behalf and may also still ask you to verify your identity with us directly.

   6. Questions and Comments.

      If you'd like to provide feedback to us about this Privacy Policy, or if you have any questions, please contact us at info@petpapi.com.